Terms and Conditions AgenHoki — Complete Platform Usage Guide

This Terms and Conditions document constitutes a legally binding agreement between you as the user and agenhoki as the platform operator. By accessing the site, registering an account, making a deposit, or placing any bet on agenhoki, you are deemed to have read, understood, and agreed to the entire contents of this document.

We understand that reading legal documents can often feel tedious. That is why we have made every effort to present these terms in plain, straightforward language — without sacrificing legal clarity. Our one goal: to ensure every member knows exactly what is and is not permitted, and what the rights and obligations of each party are.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Guide which forms an inseparable part of the overall agreement between you and agenhoki.

Agenhoki services are intended solely for individuals who meet all of the following criteria. We reserve the right to close accounts or void transactions if a user is found to not meet the applicable eligibility requirements.

Account registration at agenhoki is done online and is free of charge. You are fully responsible for all activities that occur in your account, including all bets placed and all transactions made.

• All information you provide during registration must be accurate, complete, and current. Providing false information may result in account closure without a balance refund.
• Your account password is your personal responsibility. Never share your password with anyone, including agenhoki's support team — we will never ask for it.
• If you suspect any unauthorized activity on your account, contact our support team immediately for a temporary block and investigation.
• KYC (Know Your Customer) verification must be completed before your first withdrawal request is processed. This is a protective measure for the security of your own account.
• Agenhoki reserves the right to suspend or close accounts that have been inactive for more than 12 consecutive months, with prior notice.

All transactions on agenhoki use Indonesian Rupiah (IDR). Available payment methods include local bank transfers, digital wallets, and QRIS. The following terms apply to all financial transactions on this platform.

The payment method used for deposits must match the withdrawal method (unless specific terms apply). This is a standard security mechanism we enforce to prevent account misuse.

Your first withdrawal requires KYC verification to be completed. Once KYC is done, subsequent withdrawals are processed faster as the system already recognizes your identity.

All bets placed through agenhoki are subject to the following general rules, as well as the specific rules applicable to each game type or sport.

Agenhoki offers a variety of promotional programs for both new and existing members. Each promotion has specific terms and conditions that must be met before a bonus can be withdrawn. Full details are available on the Promotions.

• The welcome bonus is only available to new accounts making their first deposit. Each account is entitled to receive the welcome bonus once only.
• All bonuses have rollover requirements (a minimum wagering amount that must be met before the bonus can be withdrawn). These requirements are clearly stated on each promotions page.
• Bonuses cannot be transferred between accounts, cannot be exchanged directly for cash before requirements are met, and cannot be combined with other promotions unless explicitly stated.
• Agenhoki reserves the right to modify, suspend, or discontinue any promotional program at any time with prior notice to affected members.
• Abuse of the bonus system, including but not limited to the use of multiple accounts or arbitrage strategies deliberately designed to exploit promotions, may result in account suspension and bonus cancellation.

Agenhoki is fully committed to protecting the privacy and personal data of every member. We apply strict data security standards, including 256-bit SSL encryption for all connections and secure data storage using protected infrastructure.

The data you provide to agenhoki — including your name, ID number, bank account details, and transaction history — is used solely for platform operations, identity verification, and regulatory compliance. This data is never sold, rented, or shared with third parties for marketing purposes.

For more complete information on how we collect, store, and use your personal data, please read Privacy Policy ours, which forms an inseparable part of this agreement.

To maintain the integrity of the platform and the comfort of all members, certain actions are strictly prohibited at agenhoki. Violations of these terms may result in permanent account suspension and cancellation of all existing balances.

Agenhoki provides its services "as is" and makes every effort to maintain platform availability 24 hours a day. However, there are certain limitations to our liability that you should be aware of.

• Agenhoki is not responsible for financial losses arising from betting activity, whether due to poor betting decisions or unforeseen market conditions.
• Service disruptions caused by scheduled system maintenance, force majeure events, or third-party network issues are not the direct responsibility of agenhoki.
• Losses resulting from unauthorized account access due to a user's failure to keep their password confidential are not the responsibility of agenhoki.
• Agenhoki is not responsible for any fees or losses arising from processing delays on the part of banks or third-party payment service providers.

In all situations, agenhoki will strive to resolve complaints fairly and promptly through a support team available at any time.

Agenhoki reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Material changes will be communicated to members via email notification or announcement on the platform's main page, no later than 7 days before the changes take effect.

Continued use of the platform after the effective date of any changes constitutes acceptance of the latest version of the Terms and Conditions. If you disagree with the changes, you have the right to close your account and withdraw your balance before the changes take effect.

The date of the last update is always shown at the top of this page so you can easily see when the terms were last revised.

This document represents the entire agreement between you and agenhoki regarding the use of the platform. Should any provision of this document be declared invalid or unenforceable by a competent authority, such provision shall not affect the validity of the remaining provisions.

We encourage every member to revisit this page regularly. A solid understanding of these terms will make your experience on agenhoki far more enjoyable and help you avoid potential misunderstandings.

For questions, clarifications, or complaints regarding these Terms and Conditions, you may contact the agenhoki support team via live chat available on the platform, or by email at the address listed on our contact page. Our team is available 24 hours a day, 7 days a week.