FAQ AgenHoki — All Your Questions Answered Here

No. Each individual is only allowed one active account on agenhoki. Owning multiple accounts is a serious violation of Terms and Conditions and may result in the closure of all associated accounts along with balance freezing.

The minimum age to register and play at agenhoki is 18 years old. Age verification is carried out during the KYC process before your first withdrawal. Accounts found to belong to underage users will be immediately closed.

Log in to your account, open the "Profile Settings" menu, and update the details you want to change. For sensitive changes such as email or phone number, you will need to verify your identity first via OTP sent to your old contact. If you no longer have access to that contact, reach out to agenhoki CS for manual verification assistance.

Account closure requests can be submitted via agenhoki CS live chat. Make sure your account balance has been withdrawn before submitting the request. Alternatively, you can also use the self-exclusion feature in your account settings if the reason relates to controlling your playing activity.

Agenhoki supports a variety of deposit methods commonly used in Indonesia:

• Local bank transfer (BCA, Mandiri, BNI, BRI, etc.)
• Digital wallets: GoPay, OVO, DANA, LinkAja
• QRIS from all supporting banks and digital wallets
• Virtual Account from various banks

All methods are processed in real time with no additional fees from agenhoki.

Deposits via digital wallets and QRIS are typically processed instant (1–5 minutes). Bank transfers typically take 5–15 minutes depending on banking network conditions. If your deposit has not arrived after 30 minutes, contact CS with your transfer receipt.

Agenhoki does not charge any deposit fees. However, some banks or digital wallet providers may charge a transfer fee on their end. This fee is not from agenhoki and is very small — usually under Rp 3,000.

Minimum withdrawal is Rp 50,000. For maximum limits, the amount varies depending on your account level and chosen withdrawal method. Members with higher account levels receive larger withdrawal limits. Full details are available on the withdrawal settings page in your account dashboard.

There are several common reasons why a withdrawal may be delayed or rejected:

• KYC verification not yet complete (identity document not uploaded)
• Bonus rollover requirement not yet met
• Destination account details do not match the name on the account
• Routine security checks on the account

If your withdrawal is rejected, you will receive a notification with the reason. Contact CS if you need clarification.

Yes, they must match. For security and fraud prevention purposes, the name on the destination withdrawal account must match the registered account holder name at agenhoki. Withdrawals to an account under someone else's name will not be processed.

Rollover is the total betting amount you must reach before a bonus can be withdrawn. For example, a Rp 100,000 bonus with a 5x rollover means you need to place a total of Rp 500,000 in bets (across multiple smaller bets) before you can withdraw the bonus balance. You can track your rollover progress directly in your account dashboard.

The welcome bonus can only be claimed once by each new member. However, agenhoki has an ongoing promotions program continuously updated every week — including cashback, reload bonuses, prize tournaments, and seasonal promotions. Check the Promotions regularly for the latest promotions.

First, make sure you meet all the requirements to claim the bonus (minimum deposit amount, new account, etc.). Bonuses are usually credited automatically within 5–15 minutes after the deposit is confirmed. If the bonus has not been credited after 30 minutes, contact agenhoki CS with your deposit proof and account screenshot.

Yes. All slot and casino games at agenhoki use Random Number Generator (RNG) certified by independent testing laboratories. The outcome of every spin is truly random and cannot be manipulated by anyone, including the agenhoki platform itself. The RTP (Return to Player) for each slot game can be viewed on its individual game detail page.

If your connection drops mid-session, the agenhoki system will records the last state from that game. When you log back in, the game will typically resume from where you left off, or any placed bets will be settled automatically by the server. If you notice any suspicious balance discrepancy, contact CS immediately with the time of the incident.

Log in to your dashboard, open "Security Settings", and select "Enable Two-Factor Authentication". You can choose between OTP via SMS or an authenticator app. Once enabled, every login from a new device will require an additional verification code — this significantly enhances your account security.

Take the following steps immediately:

• Change password from a secure device
• Enable 2FA if not yet active
• Contact agenhoki CS via live chat to request an account activity audit
• Ask the CS team to block all active sessions and conduct a full security review.

The agenhoki security team will help secure your account and investigate any unrecognized activity.

Agenhoki works well on all modern browsers. For the best experience, we recommend Google Chrome or Mozilla Firefox latest version. Make sure your browser is always updated to the newest version for optimal performance and security. If you experience display issues, try clearing your browser cache first.

If you cannot access the agenhoki platform, the likely causes are:

• Unstable internet connection on your device
• Browser cache or cookies that need to be cleared
• Scheduled maintenance (usually announced in advance)

Try accessing via a different internet connection or use another browser. If the platform is still inaccessible, contact agenhoki CS for the latest information on platform status.

You can submit a self-exclusion request in two ways: directly from the "Settings — Responsible Gaming" menu in your dashboard, or by contacting agenhoki CS via live chat. Self-exclusion requests are processed within 24 hours and cannot be cancelled during the selected period.